Frequently Asked Questions

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and popular wallets like Paytm and PhonePe.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@oyspi.com.

Sizing & Fit

Q: How do I find my correct shirt size?
A: Refer to our size guide available on each product page. We recommend measuring your chest, shoulders, and sleeve length for the best fit.

Q: Do your shirts run true to size?
A: Yes, our shirts are tailored to standard Indian sizing. If you are between sizes, we recommend sizing up for a more comfortable fit.

Shipping

Q: How long does delivery take?
A: Standard delivery takes 5–7 business days across India. Express shipping options may be available at checkout.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders above a certain value. Please check our Shipping Policy for current thresholds.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused, unwashed items with original tags intact. Please refer to our Refund & Return Policy for full details.

Q: How do I initiate a return or exchange?
A: Contact our support team at support@oyspi.com with your order number and reason for return. We'll guide you through the process.

Product Care

Q: How should I wash my Oyspi shirt?
A: We recommend machine wash cold on a gentle cycle or hand wash. Avoid bleach. Iron on medium heat for best results.

Contact Us

Q: How can I reach Oyspi customer support?
A: You can reach us via email at support@oyspi.com or through our Contact Us page. We typically respond within 24 business hours.